Shipping Policy

Last updated: July 21, 2026

Arokor Inc. ships to the United States and select international destinations. For domestic South Korea orders, please use arokor.com.

By placing an order, you acknowledge that shipping availability, delivery estimates, carrier services, import requirements, and fees may vary by destination. Some fragrance products may also be subject to dangerous-goods transportation requirements or local import restrictions.

Processing Times

• Orders are typically dispatched within 1–3 business days after payment is confirmed.
• Business days are Monday through Friday, excluding public holidays.
• Product launches, high-demand releases, promotional periods, or peak seasons may add one or more additional business days.
• Orders may be held for verification if additional payment, address, fraud-prevention, or import-related information is required.

Processing time refers to the period before an order is transferred to the shipping carrier. It does not include carrier transit time, customs processing, or delivery delays.

Shipping Destinations

We currently ship to the United States and select international destinations, including Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.

Additional eligible destinations may appear at checkout depending on carrier availability, product restrictions, dangerous-goods requirements, package limitations, and local import regulations.

The availability of a destination at checkout does not guarantee that every product can be legally or operationally shipped to that destination. Arokor Inc. may cancel and refund an order when a carrier cannot accept the shipment or when applicable laws, carrier rules, or import restrictions prevent fulfillment.

Transit Estimates

• United States: 3–7 business days
• Asia-Pacific: 5–7 business days
• Europe: 7–14 business days
• Canada: 7–10 business days
• Middle East: 7–12 business days
• Other eligible regions: 10–20 business days

All delivery periods are estimates rather than guaranteed delivery dates. Transit times may vary because of customs inspections, carrier delays, dangerous-goods handling, weather, holidays, labor disruptions, government actions, destination restrictions, or other circumstances outside Arokor Inc.'s reasonable control.

Once a shipment has been accepted by the carrier, delivery schedules, tracking scans, customs processing, and final delivery are primarily controlled by the carrier and applicable government authorities.

Shipping Rates & Complimentary Shipping

• Shipping rates are calculated at checkout based on the destination, carrier availability, package weight, package volume, product classification, and applicable handling requirements.
• Complimentary shipping is available on qualifying orders of USD $250 or more, unless excluded because of destination restrictions, carrier limitations, oversized packaging, dangerous-goods surcharges, or special handling requirements.
• Promotional or complimentary shipping applies only to the original outbound shipment and does not waive customs duties, import taxes, brokerage fees, clearance charges, return shipping costs, carrier fees, or other destination-based charges.

If an order that received complimentary or promotional free shipping is later refused, unclaimed, abandoned, returned as undeliverable, or returned because of customer action or inaction, the actual original outbound shipping cost incurred by Arokor Inc. may be deducted from any eligible refund.

Dangerous Goods and Restricted Products

• Fragrances and other alcohol-based products may be classified as dangerous goods, hazardous materials, or limited-quantity items depending on the carrier and destination.
• Dangerous-goods surcharges, specialized packaging, additional documentation, routing limitations, or extended transit times may apply.
• Certain products may not be eligible for air transportation, expedited shipping, forwarding services, parcel lockers, military addresses, or delivery to specific countries or territories.
• If a destination or carrier restricts the shipment of a product, Arokor Inc. may cancel the affected item or order and issue an applicable refund.

Customers are responsible for confirming that the products they order may be lawfully imported, possessed, and received in their destination country or region.

Customs and Import Compliance

International shipments may be inspected, delayed, held, assessed, returned, abandoned, or disposed of by customs authorities or other government agencies. Customs procedures and import requirements vary by destination and are outside Arokor Inc.'s control.

The recipient is responsible for providing any information or documentation required for customs clearance and for paying all applicable duties, taxes, brokerage fees, clearance charges, storage fees, or other import-related costs.

Arokor Inc. is not responsible for delays, seizures, penalties, additional fees, or delivery failures resulting from the recipient's failure to comply with local import regulations or customs requirements.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, postal code, and any other information required for delivery or customs clearance.

Please contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Additional carrier charges arising from an incorrect, incomplete, inaccessible, or undeliverable address may be charged to the customer or deducted from any eligible refund.

Refused, Unclaimed, Abandoned, or Undeliverable Shipments

If you decline or refuse delivery, provide an incorrect or incomplete address, fail to respond to the carrier or customs authority, fail to provide required documentation, fail to pay applicable duties, taxes, brokerage fees, or import charges, or do not collect your shipment within the required period, the shipment may be returned, abandoned, destroyed, or otherwise disposed of.

In these circumstances, you may be responsible for the original outbound shipping cost, including the actual outbound shipping cost incurred by Arokor Inc. when the order qualified for complimentary or promotional free shipping, together with any return shipping charges, carrier fees, customs charges, brokerage fees, storage fees, handling charges, administrative expenses, or disposal fees.

These amounts may be deducted from any refund for which the order is otherwise eligible. Original shipping charges are non-refundable.

If the total shipping, return, customs, carrier, storage, handling, or disposal costs equal or exceed the refundable value of the order, no refund may remain available.

If a carrier, customs authority, or local agency abandons, destroys, confiscates, or disposes of a dangerous-goods parcel, no refund may be possible.

Tracking

A tracking email will be sent after your order has been dispatched. Tracking information may take 24–48 hours to appear after the carrier receives or scans the package.

Tracking events may not update continuously while a shipment is in transit, undergoing customs processing, or being transferred between carrier networks. A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.

Delivery Confirmation and Missing Packages

Customers should review tracking information and retrieve delivered packages promptly. If tracking shows that a package has been delivered but it cannot be located, please check the delivery area, household members, building management, reception staff, neighbors, and the carrier before contacting us.

Reports concerning missing, damaged, or incorrectly delivered packages should be submitted to Arokor Inc. as soon as reasonably possible and should include the order number, tracking number, photographs when applicable, and any documentation requested by the carrier.

Any replacement, refund, carrier claim, or other resolution remains subject to investigation, carrier procedures, available evidence, and the terms of our Refund Policy.

Policy Acceptance

By placing an order with Arokor Inc., you acknowledge and accept this Shipping Policy, including your responsibility for applicable import charges, local compliance requirements, refused or undeliverable shipment costs, and the deduction of actual outbound shipping costs from eligible refunds when complimentary or promotional shipping was provided.

This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund Policy.