Returns & Refund Policy

Last updated: July 21, 2026

This policy explains how Arokor Inc. manages returns, exchanges, cancellations, and refunds for orders shipped to the United States and eligible international destinations. For domestic South Korea orders, please use arokor.com.

By placing an order, you acknowledge that fragrances and alcohol-based products are sensitive personal-use goods and may also be subject to dangerous-goods transportation restrictions. For health, safety, product-integrity, and regulatory reasons, opened or used fragrance products are not eligible for return.

Return Eligibility

A return may be accepted only when all applicable eligibility requirements are satisfied:

• The return request is submitted within 14 days of confirmed delivery.
• Valid proof of purchase or the original Arokor Inc. order number is provided.
• The product is unopened, unused, untested, unsprayed, and unaltered.
• The product remains in its complete original packaging and is in resalable condition.
• All original boxes, caps, seals, inserts, accessories, gifts, samples, promotional items, and protective packaging are included where applicable.
• The product was purchased directly from Arokor Inc. through global.arokor.com.

Submission of a return request does not guarantee approval. Arokor Inc. reserves the right to inspect the product and packaging and to deny a return that does not satisfy this policy.

How to Request a Return

1. Email info@arokor.com within 14 days of delivery. Include your order number, the item you wish to return, the reason for the request, and photographs when requested.
2. Arokor Inc. will review the request and determine whether the item appears eligible for return.
3. If approved, return instructions and the applicable return address will be provided.
4. Package the item securely and ship it using a trackable service. Retain your shipping receipt and tracking information until the return has been fully resolved.

Return Shipping

Return shipping costs are the customer’s responsibility unless Arokor Inc. confirms that the return resulted from our error, such as shipment of an incorrect item or delivery of a product that was verified to be damaged or defective upon arrival.

Customers are responsible for selecting a carrier and service that can legally transport the returned product. Because fragrances and alcohol-based products may be regulated as dangerous goods, ordinary postal or air services may prohibit or restrict their return.

Arokor Inc. is not responsible for unauthorized returns or return shipments that are lost, delayed, damaged, seized, abandoned, destroyed, or rejected by a carrier or customs authority.

Return Inspection

All returned items are inspected after receipt. A refund or exchange will not be approved until Arokor Inc. confirms that the returned item complies with this policy.

A return may be rejected or its refund value reduced if the product has been opened, sprayed, tested, used, altered, damaged after delivery, improperly packaged, or returned without required components or original packaging.

If a return is found to be ineligible, Arokor Inc. may refuse the refund. The customer may also be responsible for any costs associated with returning, storing, disposing of, or reshipping the ineligible item.

Refunds

• Refunds are processed only after the returned item has been received, inspected, and approved.
• Approved refunds are issued to the original payment method unless otherwise required by applicable law.
• Please allow approximately 5–10 business days after refund processing for the bank, card issuer, or payment provider to post the credit.
• Financial institutions may require additional processing time outside Arokor Inc.’s control.
• Original outbound shipping charges are non-refundable unless Arokor Inc. confirms that the return resulted from our error.
• Duties, taxes, customs charges, brokerage fees, clearance fees, import fees, storage charges, and other amounts paid to carriers, payment providers, customs authorities, or government agencies are not refundable by Arokor Inc.

If an order qualified for complimentary or promotional free shipping, the actual original outbound shipping cost incurred by Arokor Inc. may be deducted from any eligible refund when the return is not caused by an error attributable to Arokor Inc.

Any applicable deductions, including original shipping costs, return shipping charges, carrier fees, customs costs, missing-item deductions, promotional adjustments, or disposal costs, will be applied before the final refundable amount is calculated.

Promotions, Gifts, and Bundled Purchases

If a returned purchase included a complimentary gift, sample, promotional item, bundle discount, quantity discount, or order-level discount, all related items may be required to be returned in unused condition.

If a required promotional item is not returned, its retail value or the value of the promotional benefit may be deducted from the refund. Returning only part of a bundled or discounted purchase may also cause the remaining items to be repriced at their regular individual prices.

Exchanges

Exchanges may be offered at Arokor Inc.’s discretion after an eligible return has been received and inspected. Exchange availability depends on current inventory, destination eligibility, carrier availability, and any applicable price difference.

The customer may be required to pay return shipping, replacement shipping, price differences, taxes, duties, or other applicable charges. If the requested replacement is unavailable, Arokor Inc. may issue an eligible refund to the original payment method instead.

Order Cancellations

Cancellation requests should be submitted as soon as possible by contacting info@arokor.com. A cancellation is not guaranteed after an order has entered processing, been packed, had shipping documents prepared, or been transferred to the carrier.

If an order can no longer be canceled, the customer must follow the applicable return process after delivery. Shipping charges, carrier fees, dangerous-goods handling charges, transaction costs, or other nonrecoverable expenses may not be refundable where permitted by applicable law.

Non-Returnable Items

The following items are not eligible for return or exchange unless required by applicable law:

• Opened, unsealed, sprayed, tested, sampled, used, decanted, altered, or refilled fragrances or alcohol-based products
• Items with damaged, removed, replaced, or altered seals or packaging
• Items without complete original packaging, accessories, caps, boxes, inserts, gifts, or components
• Items damaged after delivery through misuse, improper storage, mishandling, or unauthorized shipment
• Items returned after the 14-day return-request period
• Final-sale, clearance, liquidation, or otherwise non-returnable items where clearly marked
• Personalized, engraved, customized, or special-order products
• Gift cards or store credits, where applicable
• Products purchased from another retailer, reseller, marketplace, or third party

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or incorrect, contact info@arokor.com as soon as reasonably possible after delivery.

Include the order number and clear photographs or video showing the product, all packaging, the exterior shipping carton, the shipping label, and the reported issue. Do not discard the product or packaging while the claim is under review.

Arokor Inc. may request additional information, carrier documentation, or inspection before determining an appropriate resolution. Depending on the circumstances, the resolution may include replacement, exchange, partial refund, full refund, store credit, or another remedy permitted by applicable law.

Minor cosmetic variations in external packaging, batch coding, label placement, bottle finish, coloration, or presentation packaging do not necessarily indicate that a product is damaged or defective.

Refused, Unclaimed, Abandoned, or Undeliverable Shipments

If a shipment is refused, unclaimed, abandoned, returned because of an incorrect or incomplete address, returned because the recipient failed to respond to the carrier or customs authority, or returned because required duties, taxes, brokerage fees, customs charges, or import fees were not paid, any refund will be subject to inspection and applicable deductions.

Any eligible refund may be reduced by the original outbound shipping cost, including the actual outbound shipping cost incurred by Arokor Inc. when the order qualified for complimentary or promotional free shipping, together with any return shipping charges, carrier fees, customs charges, brokerage fees, clearance fees, storage fees, handling charges, administrative expenses, or disposal fees.

Original shipping charges are non-refundable. If the combined costs and fees equal or exceed the refundable value of the merchandise, no refund may remain available.

If a carrier, customs authority, or local agency abandons, confiscates, destroys, or disposes of a dangerous-goods shipment, no refund may be possible.

Customs Duties and Import Charges

International customers are responsible for all applicable duties, taxes, brokerage charges, customs fees, clearance fees, import costs, storage fees, and local regulatory requirements unless expressly stated otherwise at checkout.

These amounts are generally paid to carriers, customs authorities, or government agencies rather than to Arokor Inc. and therefore cannot be refunded, reimbursed, or credited by Arokor Inc.

Dangerous Goods Notice

Fragrances and alcohol-based products may be classified as dangerous goods, hazardous materials, or limited-quantity items depending on the destination and carrier.

Dangerous-goods restrictions may limit available return carriers, shipping methods, routes, and destinations. Customers must not send fragrance products through a carrier or service that prohibits their transportation.

Opened, sprayed, tested, leaking, damaged, altered, or improperly packaged fragrance products cannot be returned because of health, safety, product-integrity, and transportation restrictions.

Chargebacks and Payment Disputes

Customers should contact Arokor Inc. before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue. Filing a chargeback does not automatically create eligibility for a refund and does not override this policy, shipment records, delivery confirmation, or applicable payment-provider procedures.

Arokor Inc. may provide order records, correspondence, tracking information, delivery confirmation, policy acceptance records, and other relevant documentation to the payment provider when responding to a dispute.

Policy Acceptance

By placing an order with Arokor Inc., you acknowledge and accept this Returns & Refund Policy, including the return-eligibility requirements, non-refundable shipping and import charges, dangerous-goods restrictions, and the deduction of actual outbound shipping costs from eligible refunds when complimentary or promotional shipping was provided.

This policy should be read together with our Terms & Conditions, Privacy Policy, and Shipping Policy.